Have Questions About Prosthetics or Orthotics? We Have Answers!

FAQ

Our goal here at Advance Orthotic & Prosthetic Services, Inc. is to not only provide patients with high-quality orthotic and prosthetic services, but also to help them understand their treatment options. Serving Auburn and Brunswick, ME, and surrounding areas, we’re dedicated to keeping you informed about our products and facilities. Below you’ll find important information about our company and policies.

For additional questions, please call us at 1-877-877-7022. We look forward to hearing from you!

Meet our practitioners

Discover Our Products

Our Frequently Asked Questions

What should I bring to my first appointment?

For your first appointment, you should bring:

Complete Customer Information Form
Doctor’s Orders (Prescription)
Insurance Cards
Any Old Braces, Orthotics, or Molds
Comfortable Shorts

What other payment options do you accept?

For medical expenses not covered by insurance, we also accept CareCredit. Benefits of CareCredit include:

Low monthly payments (3% of the total balance)
Interest free for 6 months
Determine approval in a few minutes
No annual fee

What should I expect during treatment?

Please review our Treatment Timeline to learn more about our process.

Are you certified?

Yes! Our practitioners are ABC certified and our facility is ABC accredited.

Are you wheelchair accessible?

Yes, we have a wheelchair for patients to use and a ramp for accessibility.

Does insurance cover this procedure?

Insurances require that we obtain several documents from the physician that referred you to our office and, if diabetic, the physician (MD or DO) treating you for your diabetic condition, to ensure you meet the coverage criteria.

Such documents include:

What is the “life expectancy” of the orthosis?

Some orthotic devices have a minimum of 5 years life expectancy such as ankle/foot orthoses, spinal orthoses, and some knee orthoses.

Can I call if I have any problems?

Yes! We are more than happy to speak with you on the phone or to schedule an appointment to assist you. Just call us at 1-877-877-7022

Do I need a “new” prescription for every visit?

Yes. In most cases, “Doctor’s Orders” or prescriptions are mandatory if we are providing a new service or adjustments to an item we did not originally supply.

What can I do if I have any other questions?

Please review our additional frequently asked questions for more information. You may also call our office and one of our staff members will be more than happy to answer any questions you may have. You can contact us at:
Auburn Office:
207-786-7022

Brunswick Office:
207-443-5996

Toll-Free:
1-877-877-7022